We're here when you need to claim
Reporting a claim can be stressful. Contact us first and we'll guide you through every step.
The claims process
- 1
Make it safe and report it
Ensure everyone is safe. For accidents, theft or burglary, report to the nearest police station and get an OB (Occurrence Book) number.
- 2
Notify us straight away
Call or WhatsApp us as soon as possible. Most policies require prompt notification, often within 24 to 48 hours.
- 3
Gather your documents
We'll tell you exactly what your insurer needs and help you complete the claim form.
- 4
Assessment
The insurer may appoint an assessor or loss adjuster. We coordinate and attend where needed.
- 5
Settlement
We follow up with the insurer until your claim is approved and paid, or your repairs are completed.
Documents you'll typically need
Requirements vary by insurer and policy. We'll confirm exactly what's needed for your claim.
Motor
- Completed claim form
- Copy of driving licence, ID and logbook
- Police abstract
- Photos of the damage and scene
- Repair estimate
Medical
- Member card or policy number
- Pre-authorisation for inpatient care
- Original invoices and receipts
- Doctor's report and prescriptions
Property and business
- Completed claim form
- Police abstract (for theft or burglary)
- Proof of ownership and value
- Photos of the loss
- Repair or replacement quotes
Not yet covered with us?
Work with a broker who'll be in your corner at claim time. Get a free, no-obligation quote.